Privacy Policy

1. Introduction

This Privacy Policy explains how Lumospark LLC (“we,” “us,” or “our”), operating the Lengua Press service at lenguapress.com, collects, uses, stores, and protects your personal information. We are committed to safeguarding your privacy and handling your data transparently. By using our Service, you consent to the practices described in this policy.

Lumospark LLC
30 N Gould St, STE R
Sheridan, WY 82801, USA
support@lenguapress.com

2. Information We Collect

2.1 Information You Provide

When you create an account or use the Service, we may collect the following information:

• Your name and email address (provided directly or via a third-party authentication provider such as a social sign-in service)
• Your book generation preferences, including language, proficiency level, genre, and regional setting selections
• Communications you send to us (e.g., support emails)

2.2 Payment Information

Payments are handled entirely by a third-party payment processor. We do not receive, store, or have access to your full credit card number, debit card number, or bank account details. Our payment processor may share limited information with us, such as the last four digits of your card, card brand, and billing country, solely for transaction records and fraud prevention.

2.3 Information Collected Automatically

When you use the Service, we may automatically collect:

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages visited and time spent on the Service
• Referring URL

3. How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your account
• To generate books based on your selected preferences
• To process payments and manage subscriptions
• To send transactional emails (e.g., purchase confirmations, book delivery notifications)
• To provide customer support
• To improve the Service, including monitoring usage patterns and diagnosing technical issues
• To comply with legal obligations

We do not sell your personal information to third parties. We do not use your personal information for targeted advertising.

4. Cookies and Tracking

We use cookies in the following limited ways:

• Session cookies: Essential for authentication and keeping you signed in while you use the Service. These are strictly necessary and cannot be disabled without losing access to account features.
• Security cookies: Used to protect against cross-site request forgery and other security threats.

We do not use advertising cookies, tracking pixels, or third-party analytics cookies. We do not participate in cross-site behavioral advertising.

5. Third-Party Services

To operate the Service, we share limited data with the following categories of third-party providers:

Each of these providers is bound by their own privacy policies and data processing terms. We select providers who maintain appropriate security standards and comply with applicable data protection laws.

6. Data Storage and Security

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration. These measures include encrypted connections (HTTPS/TLS), secure authentication mechanisms, and access controls limiting who can view your data.

However, no method of transmission or storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Specifically:

• Account data: Retained as long as your account is active
• Generated books: Stored and accessible as long as your account is active
• Transaction records: Retained for up to 7 years to comply with tax and accounting obligations
• Support communications: Retained for up to 2 years after resolution

Upon account deletion, we will delete or anonymize your personal data within 30 days, except where retention is required by law (e.g., financial records).

8. Your Rights

Depending on your location, you may have some or all of the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data (subject to legal retention requirements)
• Data portability: Request a machine-readable export of your data
• Restriction: Request that we limit processing of your data in certain circumstances
• Objection: Object to the processing of your data for certain purposes
• Withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please email us at support@lenguapress.com. We will respond to your request within 30 days, or within the timeframe required by applicable law.

9. GDPR Compliance

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, the following additional provisions apply:

Legal bases for processing: We process your personal data on the following legal bases under the General Data Protection Regulation (GDPR): performance of a contract (to provide the Service and fulfill purchases), legitimate interests (to improve the Service and prevent fraud), and consent (where explicitly provided, such as for optional communications).

International data transfers: Your data may be transferred to and processed in the United States or other countries where our service providers operate. Where such transfers occur, we rely on appropriate safeguards, including standard contractual clauses approved by the European Commission, to ensure your data remains protected.

Supervisory authority: If you are located in the EEA, you have the right to lodge a complaint with your local data protection supervisory authority if you believe we have not adequately addressed your concerns.

10. Children's Privacy

The Service is not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete that information promptly. If you believe we may have collected data from a child under 16, please contact us at support@lenguapress.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on this page and updating the “Last updated” date. For significant changes that affect how we process your data, we may also notify you via email. Your continued use of the Service after changes are posted constitutes your acceptance of the revised policy.

12. Contact

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Lumospark LLC
30 N Gould St, STE R
Sheridan, WY 82801, USA
support@lenguapress.com